The Service and the focus on the customer have always allowed BDF Digital to stand out.
After-Sales Service, Engineering and Customization, Training: a complete package of support and services, as well as a staff of technical experts who have been working for years in their specific areas of expertise, available to customers for the commissioning of products and systems, to design new solutions and to organize training activities.
BDF Digital proposes, in fact, training and updating courses diversified according to the needs: from the simple instruction to the phases of parameterization of a specific product, till the transfer of software libraries with consequent total autonomy of the user in customizations and maintenance operations.
Support
BDF Digital Customer Service offers a comprehensive support service and promptly replies to all requests.
Reaching out to our contacts you can:
- request prompt telephone assistance for an initial diagnosis to solve your problem
- obtain technical presence on site
- order a new or reconditioned spare part for our CNC products
- request a repair or replacement intervention concerning ECS CNC boards or components
Our Customer Service offers: post-warranty contracts, customized according to specific needs to ensure maximum savings on maintenance.
Retrofitting
BDF Digital, always attentive to the quality of its products and to customer satisfaction, offers multiple Retrofit solutions to maintain the value of your investment in CNC products.
From the most economical and limited solution, till the complete revamping of all components, we support our customers in the selection of the most suitable ECS CNC product: from the configuration of the CNC, to the porting service of the current PLC, till the commissioning, verification and calibration at the workshop.
Training
In order to increase productivity and fully exploit the potential of ECS numerical controls, we offer targeted training:
- for the commissioning
- for the use and programming of the CNC
- for PLC programming
Our technical staff will evaluate the most suitable path according to the customer needs.