SERVICE
We believe that “service” goes beyond responding to customer requests. It must exceed expectations by offering answers and solutions before they’re needed.
Therefore we always bring up our resources: our staff of trained application engineers and experienced technicians and salesmen for a total support to the customer, starting from the analysis of the needs to the complete fulfilment of expectations.
ENGINEERING
Flexibility is a strength point for TDE MACNO.
Our Engineering Know-How mixed to a strong attention to customers needs allowed us to develop customized solutions to satisfy specific features in different application fields.
Numerous options allow the customer to personalize the standard range in its various elements (hardware, software and firmware) in order to ensure the best possible solution to our Clients.
Until now we have developed customized solutions in the field of Textile, Paper, Metal Working and Marble.
TRAINING
Mentoring and Customers support are key words for TDE MACNO.
In order to support the user after the design and the installation, We give our clients the possibility to acquire necessary notions to make the best use of our products.
TDE MACNO, indeed, offers refresher and training courses diversified according to needs of customers: from the simple instruction to the setting-up phases of a product, or with a transfer of software libraries with a consequent total independence of the user in the customization or in the maintenance.
